Chinook Arch member libraries have varying membership fees. Each library sets its own loan periods, renewal limits, and overdue fines for library materials. Your home library is assigned based on your home address. Find your library from this list and visit their website for more information.Chinook Arch Regional Library System serves 33 public libraries in 41 member municipalities across Southern Alberta.To be eligible to apply for a Chinook Arch library account, you must be a resident of a Chinook Arch member municipality and 18 years of age or older.Fill out the eCard Registration form.If you already have a card and just need to renew it, please visit our Renew Your Library Card page.You will have instant access to all library resources including ebooks, audiobooks, magazines, online courses and research databases. You can also place holds online.Yes. To start borrowing physical items, visit your nearest Chinook Arch member library and present your eCard number and ID to a staff member. You can get a physical library card by visiting your nearest Chinook Arch member library and presenting your eCard number and ID to a staff member. Your original eCard number that was assigned to you online will change to a physical card number.  If you have been using OverDrive/Libby with your eCard, and you have holds or loans you need moved to your new physical card number, please ask library staff to do that for you, or email ecard@chinookarch.ca Some reasons for an error are that you have an existing account, misspelled street names, or the system is having trouble verifying your address, etc.If you live in a rural area, you need to enter your blue sign info. (Do not enter PO box or legal land description.) Enter blue sign info like these examples:123456 Township Rd 111135790A Range Rd 123Still having trouble? Visit your nearest Chinook Arch member library, or email ecard@chinookarch.ca for help registering.Some addresses cannot be verified. If this is the case, visit your nearest Chinook Arch member library and talk to staff, or email ecard@chinookarch.ca for help registering online.If you live in a rural area, you need to enter your blue sign info. (Do not enter PO box or legal land description.) Enter blue sign info like these examples:123456 Township Rd 111135790A Range Rd 123Your security settings may be blocking the email. Please check your spam/junk mail folder.No. Please contact your library immediately to report your lost or stolen card. You will need to replace it in person at your Chinook Arch member library.Yes, you can! Please visit our Renew Your Library Card page.

Online Privacy and Access to Information Statement

Introduction

Chinook Arch Regional Library System is a collaborative network public libraries in southwestern Alberta. This statement addresses your online privacy and access to information through the Chinook Arch Integrated Library System (ILS) and website.

The Chinook Arch Library System is subject to the Libraries Act and Regulation R.S.A. 2000 Chap. L-11 and the Freedom of Information and Protection of Privacy Act (FOIP), and uphold the Canadian Federation of Library Associations’ (CFLA) Statement on Intellectual Freedom and Libraries.

The Chinook Arch Library Board’s bylaws and policies are publicly available, including its Freedom of Information and Protection of Privacy (FOIP) bylaw and Information Technology policy.

Collection and Disclosure of Personal Information

The System only collects the amount of personal information needed to conduct library services and programs. Personally identifiable information contained in the patron record may include:

• Name
• Address
• Phone number(s)
• Email address

Inactive patron records are purged after two years.

The System does not collect personal information for commercial marketing or distribution to private organizations. The System will only disclose personal information:

a. to law enforcement in response to a court order, such as a warrant, subpoena, or other legal compulsion.

b. in partnership with other Alberta libraries and library systems for the purposes of sharing materials under conditions defined in existing resource sharing agreements and programs (e.g. interlibrary loan agreements, TAL Card, ME Libraries), collecting fees or fines, and retrieving borrowed materials.

Tracking and Security

Cookies – When you visit a website it may deposit a piece of data, called a web cookie, with the temporary web browser files on your computer. If you wish, you can change the settings on your web browser to deny cookies, or to warn you when a site is about to deposit cookies on your hard drive.

Encryption – The System’s website links patrons to their My Library. This service uses encryption during the login process/transmission of a patron’s login information.

eResources – The System subscribes to various databases found under the eLibrary tab of the System’s and our libraries’ websites. The administrative software of the databases may identify individual patron barcodes with specific titles read, however the System only uses the information anonymously to aggregate usage by patron’s registered library. The System does not analyze individual patron usage. Users may read the databases’ privacy policies on their home pages.

External Links – The System’s website links to other websites and eResources that may collect personal information. Users should review the privacy policies of these sites before providing them with personal data.

Reading History – Patrons can save their reading histories if they so desire. These lists are private unless the patron chooses to share them, and the System will not share these lists, except when in response to a law enforcement court order, such as a warrant, subpoena, or other legal compulsion.

Usage Statistics – The System uses Google Analytics and Microsoft Clarity to discover usage of the System’s and our libraries’ websites. Google Analytics and Microsoft Clarity use cookies. Users may read Google Analytics’ and Microsoft Clarity policies on their respective websites.

Parental Responsibility for Minors

Chinook Arch does not act in loco parentis. Parents and legal guardians take responsibility for what their children access on and through the System’s website. No age restrictions or filters apply to the System’s databases, eLibrary, or links to external sites.

Programs and Events

Online Forms and Electronic Communication with System Staff – The System may provide online forms for facilitating services or resource acquisition suggestions. These forms will require some user personal information. The System will gather only the personal information necessary to facilitate the registration or request, and the personal information will not be used for any other purpose. Personal information provided to System staff through any other electronic communications, such as email, text, etc. will be used only to facilitate the request submitted.

Photographs – The System posts a regular newsletter to its website, which may contain photographs from its Board’s activities or its member libraries’ public programs and events. Attendees should speak to System or Library staff in advance if they do not wish to have photographs of themselves appear in the System’s newsletter.

Social Media

The System may provide access to social media. Users posting comments to the System’s social media should be aware of the public nature of such posts and of their responsibility to exercise caution when sharing personally identifiable information over social media.